RETURN POLICY

Thank you for choosing Flintback LLC to purchase your outdoor camping gear! We are committed to providing high-quality products and a satisfying shopping experience. If you are not satisfied with your purchase, please follow our refund and return policy below.

1. Return Policy
Return Request Period:
You have the right to request a return within 30 days of receiving the item.

Eligibility for Return:
To ensure a return is approved, the product must be in the following condition:
Unused and in its original packaging
Includes all original labels, accessories, and instructions.

2. Refund Policy
Refund Processing Time:
Once we receive and inspect your returned item, we will typically process your refund within 5-7 business days and refund the amount to your original payment method.

Refund Fees:
The refund amount will be the purchase price of the item. Shipping and other handling fees are non-refundable unless we sent the wrong item or the item was defective.

3. How to Apply for a Return

Contact Us:

Before applying for a return, please contact our customer service team to obtain return authorization through the following methods:

Email: ore@flintback.com

Phone: (667) 467-6299

Information Required:

Please provide your order number and relevant details when contacting us to help us process your request promptly.

Return Address:

10803 Sherwood Hill Rd, Owings Mills, MD 21117 Baltimore

4. Return Shipping Costs

Return shipping costs are usually borne by the customer unless the product is defective or the wrong item was sent. If the return is due to our fault, Flintback LLC will bear the relevant return shipping costs.

5. After-Sales Support

If you have any questions about our refund and return policy, or encounter any problems during the return process, please feel free to contact our customer service team. We are happy to assist you!